Refund Policy

Last updated: August 2026

At ViviLife, we stand behind the quality of our products. If something is not right, we will make it right.

1. Refund Eligibility

We offer refunds under the following conditions:

• Item received was damaged or defective
• Wrong item was delivered
• Item was not delivered within the promised timeframe

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

3. Partial Refunds

Partial refunds may be granted in certain situations, such as items that are returned in a condition different from how they were sent.

4. Late or Missing Refunds

If you have not received your refund yet, please check your bank account first, then contact your bank or card provider. If you still have not received it, please contact our support team.

5. Non-Refundable Items

• Gift cards
• Downloadable products
• Sale items