Return Policy

Last updated: August 2026

At ViviLife, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window

You have 7 days from the date of delivery to initiate a return. After this period, unfortunately we cannot offer a return or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by the receipt or proof of purchase

3. Non-Returnable Items

The following items cannot be returned:

• Items on sale or purchased with a discount code
• Personalized or custom-made products
• Perishable goods
• Intimate or sanitary goods

4. How to Initiate a Return

To start a return, please contact our support team with your order number and reason for return. We will guide you through the process step by step.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service.